Frequently Asked Questions

Intufind is an AI-powered search and chat platform for e-commerce stores. We help you add semantic search, an intelligent chatbot, and smart product recommendations to your online store. Works with WordPress, Shopify, and custom integrations.

Intufind syncs with your product catalog and content. When a customer searches or asks a question, our AI understands the intent and returns relevant results or answers. The chatbot can recommend products, answer FAQs, and even hand off to live agents when needed.

We support WordPress (with WooCommerce), Shopify, and any custom platform via our REST API. We provide official plugins for WordPress and Shopify that make integration easy.

Yes! When you sign up, you get a 14-day free trial with no credit card required. You can explore all features during the trial, then choose a plan that fits your needs when you're ready.

If you haven't chosen a plan when your trial ends, your AI search and chat features will be paused. Your data is kept safe, and you can reactivate anytime by subscribing to a plan. We'll send you reminders before your trial expires.

For WordPress: Install our plugin from the WordPress plugin directory and enter your API key. For Shopify: Install from the Shopify App Store and authorize the app. For custom: Use our REST API and JavaScript SDK.

Most users are up and running in under 5 minutes. The plugin/app handles product syncing automatically.

No. Our chatbot widget loads asynchronously and doesn't block your page. Search queries are handled by our cloud infrastructure with sub-100ms response times.

Yes. We use industry-standard encryption for data in transit and at rest. We're compliant with GDPR and never sell your data. Your product data is only used to power your own search and chat.

No! You can sign up and start your 14-day free trial without entering any payment information. We only ask for payment when you're ready to subscribe.

We bill monthly based on your selected plan. You can upgrade or downgrade at any time, with changes taking effect at the next billing cycle.

We accept all major credit cards (Visa, Mastercard, American Express) through Stripe.

Yes, you can cancel your subscription at any time. Your service will continue until the end of your billing period.

We offer a 14-day free trial so you can test before you buy. If you're not satisfied within the first 30 days of a paid plan, contact us for a refund.

You can reach our support team at support@intufind.com or through the chat widget on our website. Enterprise customers have access to priority support.

Yes! We provide documentation, video tutorials, and email support for all customers. Enterprise customers get dedicated onboarding assistance.

Our team responds to support requests within 24 hours on business days. Enterprise customers with priority support receive faster response times.