Built for Healthcare

AI Chatbot & Search for Healthcare

Add an AI chatbot and AI-powered search to your healthcare platform. Help patients find information, navigate services, and get answers 24/7—reducing call center volume and improving satisfaction.

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14-day free trial • No credit card required • HIPAA-aware architecture

Patient self-service
24/7 availability
Secure architecture
API integration
The Problem

Patients can't find the information they need

Patients call your front desk for basic information—appointment scheduling, insurance questions, test result instructions, and prescription refill processes. Your call center is overwhelmed with questions that could be answered instantly with the right technology.

"How do I schedule an appointment with a specialist?"

AI guides patients through the referral and scheduling process step by step

"Does my insurance cover this procedure?"

Surfaces insurance coverage information and directs to the right verification resources

"How do I access my test results online?"

AI walks patients through the patient portal login and results navigation

"How do I request a prescription refill?"

Explains the refill process and directs patients to the correct form or phone line

In Action

See the AI health assistant in action

Patients ask questions naturally. The AI provides accurate information from your knowledge base.

📅

Appointment Scheduling

I need to see a cardiologist. How do I schedule an appointment?
To see a cardiologist, you'll need a referral from your primary care physician. If you already have a referral, you can schedule online through the patient portal under 'Appointments → Schedule New'. Our cardiology department is at the Main Campus, 3rd floor. Would you like directions or help with anything else?
🏥

Insurance Question

Does my insurance cover an MRI?
MRI coverage depends on your specific insurance plan and whether a prior authorization is required. Most plans cover diagnostic MRIs when ordered by your physician. You can verify your coverage by calling the number on the back of your insurance card or using our online insurance verification tool at Settings → Insurance → Verify Coverage.
📋

Test Results

When will my blood work results be available?
Most routine blood work results are available within 1-3 business days in your patient portal. Go to 'My Health → Test Results' to view them. Your provider will also message you through the portal if any results need follow-up. Some specialized tests may take 5-7 business days.
Core Features

AI-powered search & chatbot features for healthcare

AI search and chatbot built for healthcare platforms.

Natural Language

AI Patient Search

Patients search in their own words. "Do I need a referral to see a dermatologist?" finds the right answer from your knowledge base—even if your content uses different terminology.

Always On

AI Health Assistant

An AI chatbot trained on your healthcare content. Patients get conversational answers about services, scheduling, insurance, and general health information—24/7, without calling your office.

Smart Routing

AI Appointment Guidance

Guide patients to the right appointment type, provider, and location. The AI understands symptoms and services to recommend the best next step.

Wayfinding

AI Resource Navigator

Help patients find the right forms, preparation instructions, and post-visit resources. No more hunting through your website for a pre-surgery checklist.

Use Cases

AI chatbot for every healthcare touchpoint

From patient portals to telehealth, AI helps at every step.

Patient Portals

Add AI-powered search and chat to your patient portal. Help patients find lab results, appointment info, billing details, and health resources without calling the office.

Lab results navigationBilling questionsAppointment management

Telehealth Platforms

Enhance your telehealth experience with AI that helps patients prepare for visits, understand follow-up instructions, and navigate virtual care options.

Pre-visit prepTechnical supportFollow-up care

Health Systems

Deploy AI across your health system website to help patients find providers, locations, services, and health education resources.

Provider searchLocation finderService navigation

Wellness Platforms

Help users navigate wellness programs, fitness plans, nutrition guidance, and preventive care resources with AI-powered search and chat.

Program enrollmentHealth assessmentsResource discovery

AI chatbot & search results for healthcare

Healthcare platforms using AI see real improvements in patient satisfaction

60%
Fewer calls
Reduced call center volume
24/7
Availability
Always-on patient support
<10s
Response time
Instant patient answers
90%
Satisfaction
Patient satisfaction rate
How It Works

Set up your AI health assistant in minutes

Connect your healthcare knowledge base and launch AI-powered patient support.

1
~15 min

Connect Your Content

Point Intufind at your patient-facing knowledge base, FAQ pages, and service descriptions. We index everything securely.

2
~20 min

AI Learns Your Services

Our AI processes your healthcare content, understands medical terminology, and builds a semantic search index of your services and resources.

3
~15 min

Deploy the Assistant

Add the AI chatbot and search widget to your patient portal or website. Customize appearance and configure response guidelines.

4
Live!

Improve Patient Experience

Patients get instant answers. Monitor analytics to see call deflection rates and identify content gaps.

FAQ

Frequently asked questions

Everything you need to know about AI chatbots for healthcare.

Is Intufind HIPAA compliant?
Intufind is built with a HIPAA-aware architecture. The AI chatbot answers questions from your published knowledge base content—it does not access, store, or transmit protected health information (PHI). It helps patients navigate your publicly available resources, scheduling processes, and general health information.
What kind of questions can the AI chatbot answer?
The AI chatbot answers questions about your services, scheduling processes, insurance and billing, facility locations, preparation instructions, and general health education content. It draws answers from your published knowledge base and patient-facing content.
Can the AI chatbot provide medical advice?
No. The AI chatbot is designed to help patients navigate your healthcare platform and find information—not provide medical advice or diagnosis. It directs patients to appropriate clinical resources and providers for medical questions.
How does this reduce call center volume?
Most patient calls are about scheduling, billing, insurance, and navigation—questions your website already answers. The AI chatbot provides instant, accurate answers 24/7, so patients don't need to call. Healthcare platforms typically see a 60% reduction in routine calls.
Can I customize what the AI says about our services?
Yes. You control the knowledge base content that powers the AI. You can update articles, add new content, and set response guidelines to ensure the AI communicates in your organization's voice and follows your protocols.
How long does it take to set up?
Most healthcare organizations are live in under an hour. Connect your patient-facing content, let the AI index it, and deploy the widget on your website or patient portal. No changes to your EHR or clinical systems required.
Join healthcare platforms using AI to improve patient experience

Ready to add AI search & chat to your healthcare platform?

Start your free trial today. See how an AI chatbot transforms your patient experience.

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