Knowledge & Content Sync
The Knowledge page is your central hub for managing what content is synced to Intufind's cloud. This content forms the AI knowledge base that powers search, chat, and recommendations.
Navigate to Apps → Intufind → Knowledge in your Shopify admin.
Overview Dashboard
At the top of the Knowledge page, you'll see sync statistics:
| Stat | Description |
|---|---|
| Items Synced | Total content successfully synced |
| Pending Sync | Items waiting to be synced |
| Sync Errors | Items that failed to sync (if any) |
| Total Content | All content items across all types |
Click Open Dashboard to access advanced analytics and configuration in the Intufind Dashboard.
Content Types
Content is organized into tabs by type. Each tab provides granular control over what gets synced.
Products
Sync your product catalog to enable AI-powered product search and chat.
Auto-Sync
Toggle Auto-sync to automatically sync product changes:
- Create — New products sync automatically
- Update — Product edits sync automatically
- Delete — Deleted products are removed from the cloud
When disabled, you'll need to manually sync changes.
Bulk Actions
- Sync All — Sync all enabled products at once
- Shows count of products that will be synced
Product Table
Each product shows:
| Column | Description |
|---|---|
| Product | Thumbnail, title, and handle |
| Sync | Toggle to include/exclude from sync |
| Searchable | Toggle to include/exclude from search results |
| Status | Synced, Needs Sync, or Error |
| Last Sync | When the product was last synced |
| Actions | Sync/Re-sync or Remove from cloud |
Per-Product Controls
Control each product individually:
- Sync toggle — Enable/disable sync for this product
- Searchable toggle — Control if this product appears in search results (useful for keeping a product synced for chat context but hidden from search)
- Sync button — Manually sync this specific product
- Remove button — Remove this product from the cloud
What Gets Extracted
For each product, Intufind extracts:
| Data | Description |
|---|---|
| Title | Product name |
| Description | Full product description (HTML converted to text) |
| Price | Current price and compare-at price |
| Images | All product images |
| Variants | All variant options (size, color, etc.) |
| Vendor | Product vendor/brand |
| Product Type | Product categorization |
| Tags | All product tags |
| Metafields | Public metafield content |
| URL | Product page link |
Collections
Sync collections to help the AI understand product categorization and relationships.
Collections work identically to products:
- Auto-sync toggle for automatic syncing
- Sync All for bulk sync
- Per-collection Sync and Searchable toggles
- Individual Sync and Remove actions
What Gets Extracted
| Data | Description |
|---|---|
| Title | Collection name |
| Description | Collection description |
| Image | Collection image |
| Handle | URL handle |
| Products | List of product associations |
Pages
Sync your store pages (About Us, Contact, FAQ, etc.) to give the AI context about your business.
What Gets Extracted
| Data | Description |
|---|---|
| Title | Page title |
| Content | Full page body (HTML converted to text) |
| Handle | URL handle |
| Published | Publication status |
Blog Articles
Sync blog posts to include your content marketing in the AI knowledge base.
Blog articles also require manual sync. Each article shows:
- Blog name (which blog it belongs to)
- Author
- Published status
What Gets Extracted
| Data | Description |
|---|---|
| Title | Article title |
| Content | Full article body |
| Excerpt | Article summary |
| Author | Article author |
| Blog | Parent blog name |
| Tags | Article tags |
| Image | Featured image |
Metaobjects
For stores using custom metaobjects, you can sync these as well.
Accessing Metaobjects
Metaobject sync requires the read_metaobjects permission. If you see an "Access Required" message:
- The app may need to request additional permissions
- Contact support if you need this feature enabled
Selecting a Type
- Use the dropdown to select a metaobject type
- The table updates to show items of that type
- Sync controls work the same as other content types
How Sync Works
Understanding the sync process helps you manage your content effectively.
Sync Flow
- You enable sync — Toggle on for an item or click Sync All
- Data extracted — Product/page data is read from Shopify
- Sent to cloud — Data is transmitted to Intufind's servers
- AI processing — Content is indexed for search and chat
- Status updated — Item shows as "Synced" with timestamp
Auto-Sync (Products & Collections)
When auto-sync is enabled:
| Event | Action |
|---|---|
| Product created | Automatically synced if sync toggle is on |
| Product updated | Re-synced with new data |
| Product deleted | Removed from cloud |
Auto-sync uses Shopify webhooks for real-time updates.
Manual Sync (Pages & Blogs)
Pages and blog articles don't support webhook-based auto-sync. After making changes:
- Go to the appropriate tab
- Find the changed items
- Click Sync or use Sync All
Managing Sync Status
Status Indicators
| Status | Meaning |
|---|---|
| Synced | Content is up to date in the cloud |
| Needs Sync | Content has changed since last sync |
| Error | Sync failed (hover for details) |
| Not Synced | Sync is disabled for this item |
Bulk Selection
To sync or modify multiple items:
- Use the checkbox in the header to select all visible items
- Or check individual items
- Use the bulk action buttons that appear
Pagination
Content is displayed 25 items per page. Use the pagination controls to navigate larger catalogs.
Searchable vs. Synced
Understanding the difference:
| Setting | Purpose |
|---|---|
| Sync | Whether the item is sent to the cloud at all |
| Searchable | Whether the item appears in search results |
When to Use Each
- Synced + Searchable — Normal products customers can find
- Synced + Not Searchable — Products the AI knows about for chat context, but won't show in search (e.g., discontinued items you still want to discuss)
- Not Synced — Completely excluded from AI (e.g., test products, internal items)
What's NOT Synced
Intufind only indexes publicly available content:
| Synced | Not Synced |
|---|---|
| ✓ Published products | ✗ Draft products |
| ✓ Active collections | ✗ Unpublished collections |
| ✓ Published pages | ✗ Hidden pages |
| ✓ Published articles | ✗ Draft articles |
| ✗ Customer data | |
| ✗ Orders | |
| ✗ Checkout data |
Troubleshooting
Content not appearing in search
- Verify the item is synced (check status is "Synced")
- Ensure Searchable is enabled
- Confirm the item is published in Shopify
- Wait a few minutes for AI indexing to complete
- Check the Status page for connection issues
Sync errors
If items show error status:
- Hover over the error badge for details
- Common causes:
- Network timeout (try again)
- Invalid content (check for unusual characters)
- Subscription limit reached
- Click Sync to retry
Missing content type
If a content type isn't appearing:
- Ensure you have content of that type in Shopify
- Check that the content is published
- For metaobjects, verify the permission was granted
Next Steps
- Manage your subscription to understand limits
- Check status to monitor connection health
- Customize in Dashboard for styling and behavior