Knowledge & Content Sync

The Knowledge page controls what content is synced to Intufind's cloud, forming the AI knowledge base that powers search, chat, and recommendations.

Navigate to Intufind → Knowledge in your WordPress admin.

How Content Sync Works

Intufind maintains a synchronized copy of your public content in the cloud:

1. Initial sync — All selected content is sent to the cloud
2. Real-time sync — Changes sync automatically when you publish, update, or delete content
3. Scheduled sync — A background job periodically ensures everything stays in sync
4. Change detection — Only modified content is re-synced to save resources

Post Types

Select which post types to include in your AI knowledge base.

All public post types registered on your site will appear here — including WordPress defaults like Posts and Pages, WooCommerce Products, and any custom post types from your theme or plugins (e.g. portfolio items, testimonials, events, FAQs).

Toggle each type on or off to control what gets included in your AI knowledge base, then click Sync to index that content.

What Gets Extracted

For each content type, Intufind extracts and indexes:

Content Type	Indexed Data
Posts/Pages	Title, content, excerpt, featured image URL, categories, tags, author, publish date
Products	Title, descriptions, price, sale price, SKU, categories, tags, attributes, variations, images, stock status
Custom Types	Title, content, excerpt, featured image, associated taxonomies

Page builder support: Content from Elementor, Beaver Builder, and Divi is automatically extracted.

ACF support: Advanced Custom Fields data is included when available.

Taxonomies

Select which taxonomies to sync. Taxonomies help the AI understand relationships between content.

All taxonomies associated with your selected post types will appear here — including WordPress defaults like Categories and Tags, WooCommerce taxonomies like Product Categories, Product Tags, and Product Attributes (e.g. size, color, material), as well as any custom taxonomies from your theme or plugins.

Toggle each taxonomy on or off, then click Sync to include those terms in your knowledge base.

Sync Settings

Configure how and when automatic synchronization runs.

Automatic Sync

Default: On

When enabled, content changes sync automatically:

• On publish — New content syncs immediately
• On update — Modified content re-syncs
• On delete — Removed content is deleted from the cloud

Disable this only if you want full manual control over syncing.

Sync Interval

Default: 24 hours Range: 1-168 hours

How often the scheduled background sync runs. This catches any changes that might have been missed by real-time sync.

Interval	Use Case
1-4 hours	Frequently changing inventory
24 hours	Most websites (recommended)
168 hours (1 week)	Rarely changing content

Preferred Time

Default: 3:00 AM (in your site timezone)

The preferred hour to start the scheduled sync. Choose a low-traffic time for your site.

Manual Sync

Trigger an immediate sync for specific content types:

1. Go to Intufind → Knowledge
2. In the post types section, find the content type
3. Click the Sync button

Or trigger a full sync:

1. Click Sync All
2. Wait for the sync to complete

When to Use Manual Sync

• After bulk importing content
• After making changes while auto-sync was disabled
• To force a refresh after fixing content issues
• After changing which post types are selected

Sync Status by Item

You can view and control sync status for individual posts and products:

1. Go to Posts or Products in WordPress admin
2. Look for the Sync column
3. Toggle sync on/off for individual items

Excluding Content

To exclude specific items from sync:

• Individual items: Toggle off in the Sync column
• Bulk exclude: Select items → Bulk Actions → Exclude from Intufind

Excluded content won't appear in search results or be available to the AI chat.

What's NOT Synced

Intufind only indexes publicly available content:

Synced	Not Synced
✓ Published posts/pages	✗ Drafts
✓ Published products	✗ Private content
✓ Public custom post types	✗ Password-protected pages
✓ Public taxonomies	✗ User personal data
	✗ System post types (revisions, nav menus, etc.)

Cloud Cleanup

Intufind automatically removes orphaned documents from the cloud:

• Content deleted from WordPress is removed from the cloud
• Content types that are deselected are cleaned up
• Scheduled sync identifies and removes stale documents

Troubleshooting

Content not appearing in search

1. Verify the post type is selected in Knowledge
2. Check the content is published (not draft/private)
3. Ensure the item's Sync toggle is enabled
4. Trigger a manual sync and check Status for errors

Sync taking too long

Large catalogs (10,000+ items) may take several minutes:

• Sync runs in batches automatically
• Progress is shown on the Status page
• Don't navigate away during manual syncs

Custom post type not appearing

1. Ensure the post type is registered as public => true
2. Check that the registering plugin is active
3. Custom post types must be registered before Intufind loads (priority 10 on init)

Next Steps

• Search Settings — Configure search behavior
• Chat Settings — Enable the chat widget
• Status — Monitor sync health