wordpress/Status
Status Page
The Status page provides a comprehensive view of your Intufind installation health and helps troubleshoot issues.
Navigate to Intufind → Status in WordPress admin.
Screenshot: wp-status.png
System Health
Quick overview of critical system components:
API Connection
| Status | Meaning |
|---|---|
| ✓ Connected | Successfully communicating with Intufind servers |
| ✗ Disconnected | Cannot reach API (check internet/firewall) |
| ⚠ Degraded | Intermittent connectivity issues |
API Key Status
| Status | Meaning |
|---|---|
| ✓ Connected | Valid API key, connected to cloud |
| ✗ Invalid | API key not valid or missing |
| ⚠ Expiring | Subscription expires soon |
Index Status
Shows the current state of your AI knowledge base:
- Total items indexed — Products, posts, pages, taxonomies
- Last sync — When content was last synchronized
- Pending changes — Items queued for sync
Content Sync Status
Detailed breakdown by content type:
Post Types
| Column | Description |
|---|---|
| Type | Post type name (Posts, Pages, Products, etc.) |
| Indexed | Number of items in AI index |
| Available | Number of published items |
| Last Sync | When this type was last synced |
| Actions | Sync Now button |
Taxonomies
Similar breakdown for categories, tags, and other taxonomies.
Manual Sync
To force a sync for any content type:
- Find the content type in the list
- Click Sync Now
- Wait for sync to complete
- Status updates automatically
Logs
View recent activity and errors:
Log Levels
| Level | Description |
|---|---|
| Info | Normal operations |
| Warning | Potential issues |
| Error | Failed operations |
Common Log Entries
- Sync completed — Successful content sync
- API request — Communication with Intufind servers
- Webhook delivered — Outgoing webhook notification
- Handoff initiated — Live agent transfer
Clearing Logs
Click Clear Logs to remove all log entries. This doesn't affect functionality, just clears the history.
Usage Statistics
Current billing period usage:
| Metric | Description |
|---|---|
| Messages | Chat messages used vs. plan limit |
| Searches | Search queries used vs. plan limit |
| Indexed Items | Products/posts indexed vs. plan limit |
Refresh Usage
Click Refresh to fetch the latest usage data from Intufind servers.
Troubleshooting
API Connection Failed
- Check your internet connection
- Verify firewall allows
api.intufind.com - Test with:
curl https://api.intufind.com/health - Contact support if issue persists
API Key Shows Invalid
- Go to Intufind → API Key
- Re-enter your API key
- Click Save API Key
- Check subscription status at intufind.com/dashboard
- Generate a new API key if needed at intufind.com/dashboard/api-keys
Sync Stuck
If sync seems stuck:
- Check the logs for errors
- Verify server resources (memory, timeout)
- Try syncing a single content type
- Contact support with log details
Missing Content
If indexed count doesn't match available:
- Check content is published (not draft/private)
- Verify content type is enabled (Intufind → Indexing)
- Trigger manual sync
- Check logs for sync errors
Health Refresh
Click Refresh Health to:
- Re-check API connectivity
- Update license status
- Verify all system components
Next Steps
- Troubleshooting — Detailed solutions
- API Key Setup — Manage your API key
- Indexing — Content type settings