Status & Monitoring
The Status page provides a comprehensive view of your Intufind installation health, sync status, and helps troubleshoot issues.
Navigate to Intufind → Status in your WordPress admin.
Connection Health
API Connection
Shows connectivity to Intufind's cloud services.
| Status | Meaning |
|---|---|
| ✓ Connected | Successfully communicating with Intufind servers |
| ✗ Disconnected | Cannot reach API — check internet/firewall |
| ⚠️ Degraded | Intermittent connectivity issues |
Workspace
Displays your connected workspace information:
- Workspace Name — The workspace this site is connected to
- Workspace ID — Unique identifier for API calls
- Tenant — Your Intufind tenant ID
Plan Status
Shows your current subscription:
- Plan Name — e.g., "Starter", "Pro", "Enterprise"
- Status — Active, Trial, Expired
- Limits — Usage limits for your plan
Content Sync Status
Detailed breakdown of indexed content by type.
Post Types
| Column | Description |
|---|---|
| Type | Post type name (Posts, Pages, Products, etc.) |
| Synced | Number of items in Intufind's index |
| Available | Number of published items in WordPress |
| Last Sync | When this type was last synchronized |
| Status | ✓ In sync, ⚠️ Pending, ✗ Error |
Taxonomies
Similar breakdown for categories, tags, and other taxonomies.
Sync Actions
For each content type, you can:
- Sync Now — Trigger immediate sync for that type
- View Details — See individual item sync status
Order Support Status
Shows whether AI-powered order lookups are enabled for the chat widget.
Status Indicators
| Status | Meaning |
|---|---|
| ✓ Registered | Order lookups are active and working |
| ✗ Not Registered | Order lookups unavailable — click Retry |
Actions
- Retry Registration — Try to enable order lookups again if status shows "Not Registered"
Order support requires WooCommerce to be active. See Order Support for details.
Usage Statistics
Current billing period usage against your plan limits.
| Metric | Description |
|---|---|
| Chat Messages | AI chat messages used this period |
| Search Queries | Search requests processed |
| Indexed Items | Total documents in your knowledge base |
| API Calls | Total API requests made |
Click Refresh to fetch the latest usage data.
Quick Actions
Refresh Status
Click Refresh to:
- Re-check API connectivity
- Update sync statistics
- Verify order support registration
- Fetch latest usage data
Full Re-sync
To force a complete re-sync of all content:
- Go to Intufind → Knowledge
- Click Sync All Content
- Return to Status to monitor progress
Test Connection
The Status page automatically tests the API connection on load. If you see connection errors:
- Click Refresh to retry
- Check your server can reach
api.intufind.com - Verify your API key is correct in Settings
Health Indicators
Green (Healthy)
- ✓ API connected
- ✓ Content synced and current
- ✓ Order support registered (if WooCommerce active)
- ✓ Usage within limits
Yellow (Warning)
- ⚠️ Content sync pending or delayed
- ⚠️ Order support registration failed (retryable)
- ⚠️ Approaching usage limits
- ⚠️ Some items failed to sync
Red (Error)
- ✗ API disconnected
- ✗ Invalid API key
- ✗ Subscription expired
- ✗ Critical sync failures
Troubleshooting from Status Page
API Connection Failed
- Check your internet connection
- Verify firewall allows outbound HTTPS to
api.intufind.com - Test connectivity:
curl https://api.intufind.com/health - Check if Intufind is experiencing issues at status.intufind.com
Sync Count Mismatch
If "Synced" count doesn't match "Available":
- Check that auto-sync is enabled in Knowledge
- Some items may be excluded (drafts, private, manually excluded)
- Trigger a manual sync for that content type
- Check logs for sync errors
Order Support Not Registered
- Verify WooCommerce is active
- Click Retry Registration
- Check for error messages
- Verify no security plugins are blocking the connection
High API Usage
If usage is unexpectedly high:
- Check for automated scripts or bots hitting search
- Review cache duration settings in Search
- Consider increasing cache duration
- Contact support for usage analysis
Viewing Logs
The Status page shows recent activity logs:
| Log Level | Description |
|---|---|
| Info | Normal operations (syncs, API calls) |
| Warning | Potential issues (retried operations) |
| Error | Failed operations (needs attention) |
Click on a log entry to see details.
Exporting Logs
For support requests, you can export logs:
- Scroll to the Logs section
- Click Export Logs
- Attach the file to your support ticket
Next Steps
- Troubleshooting — Detailed solutions for common issues
- Knowledge — Configure content sync
- Getting Started — Connection setup