wordpress/AI Order Support

AI Order Support

When WooCommerce is active, the chat widget can help customers check their orders, view order history, and get shipping updates — all through natural conversation.

Navigate to Intufind → Status to check if order support is active.

What Customers Can Do

Logged-in customers can ask the chat assistant about their orders:

Question TypeExample
Order status"Where is my order?"
Order history"Show me my recent orders"
Order details"What was in order #1234?"
Tracking"Do you have tracking info for my last order?"

The AI retrieves real order data from WooCommerce and responds with accurate, personalized information.

Requirements

Order support is automatically enabled when:

  1. WooCommerce is installed and active
  2. Intufind is connected (API key configured)
  3. Status shows "Registered" on the Status page

No additional setup required — it just works.

Security

🔒
Customers can only see their own orders
Order lookups require customers to be logged in. The AI can only access orders belonging to the logged-in user — never other customers' data. Payment details are never exposed.

What's Protected

Visible to CustomerNever Exposed
Order statusPayment method details
Order items & totalsCredit card numbers
Shipping addressOther customers' orders
Tracking infoAdmin notes

For Guest Customers

Customers who aren't logged in can still use the chat for product questions, but order lookups require authentication. The AI will prompt them to log in if they ask about orders.

Checking Status

To verify order support is working:

  1. Go to Intufind → Status
  2. Look for the Order Support section
  3. Status should show Registered

Order support status on Status page

If Status Shows "Not Registered"

  1. Verify WooCommerce is active
  2. Click Retry Registration
  3. Check that no security plugins are blocking the connection

Disabling Order Support

To disable AI-powered order lookups in the chat:

  1. Deactivate WooCommerce — Disables order lookups but keeps your search and chat working
  2. Disconnect from Intufind — Removes everything (see warning below)
⚠️
Disconnect deletes all data
Disconnecting permanently deletes all your data including indexed content, chat configuration, prompts, and styling. If you only want to disable order lookups, deactivate WooCommerce instead.

There's no separate toggle for order lookups — they're automatically enabled when WooCommerce is active.

Troubleshooting

Order lookups not working

  1. Verify the customer is logged in to WordPress
  2. Check that the customer has orders on their account
  3. Verify status shows "Registered" on Status page
  4. Try clicking Retry Registration

"Not Registered" status

  1. Verify WooCommerce is active
  2. Check that no security plugins are blocking the connection
  3. Try disabling security plugins temporarily to test
  4. Click Retry Registration and check for error messages

Customers seeing wrong order info

  1. Clear any caching plugins
  2. Have the customer log out and back in
  3. Verify the customer is logged into the correct account

Next Steps