Usage & Limits
Track your AI feature usage and understand your plan limits.
Accessing Usage
Navigate to Usage & Limits in the Intufind app.
Screenshot: shopify-usage.png
Account Information
Current Tier
Displays your active subscription plan:
- Personal
- Starter
- Professional
- Enterprise
Quota Reset
Shows when your monthly usage limits reset.
Feature Usage
Monitor consumption for each AI feature:
| Feature | Description |
|---|---|
| Chat Messages | AI-generated chat responses |
| Search Queries | Semantic search requests |
| Products Indexed | Products in your AI index |
| Posts Indexed | Articles/pages in your AI index |
| Webhooks | Active webhook endpoints |
Usage Table
| Column | Description |
|---|---|
| Feature | The AI feature |
| Current | Amount used this period |
| Limit | Your plan's maximum |
| Remaining | Available usage |
| Usage | Percentage consumed |
| Status | Available / High Usage / Critical / Limit Exceeded |
Status Badges
| Badge | Meaning |
|---|---|
| Available (Green) | Under 75% usage |
| High Usage (Yellow) | 75-90% usage |
| Critical (Red) | Over 90% usage |
| Limit Exceeded (Red) | 100% usage |
| Not Included (Gray) | Feature not in your plan |
Multi-Site Usage
Important: Usage is aggregated across all sites using the same license/subscription.
If you have multiple stores (staging, production, etc.), usage from all stores contributes to your totals.
Refreshing Data
Click Refresh Usage Data to get the latest statistics.
Note: Usage data refreshes automatically every 5 minutes.
Debug Mode
If you see a "Debug Mode Active" banner:
- All limits are bypassed for testing
- Data shown is for display purposes only
- Real enforcement still occurs in cloud services
What Happens at Limit?
When you reach a limit:
| Behavior | What Happens |
|---|---|
| Chat Messages | AI responses return an error; widget shows "limit reached" |
| Search Queries | Search returns error; falls back gracefully |
| Products/Posts | New items won't be indexed until limit increases |
| Webhooks | Cannot create new webhooks |
Recommendations
- 75% usage: Consider upgrading soon
- 90% usage: Upgrade recommended
- 100% usage: Upgrade required for continued service
Upgrading Your Plan
- Navigate to Billing
- Select a higher-tier plan
- Complete the upgrade
- New limits take effect immediately
Frequently Asked Questions
Why is my usage higher than expected?
- Development/staging sites count toward usage
- Each AI response counts as one message
- Complex queries may count as multiple
Can I buy additional usage?
Currently, usage is included with plans. Contact support for custom enterprise needs.
Does unused usage roll over?
No, usage resets monthly and does not roll over.
How accurate is the usage data?
Usage data is cached and refreshes every 5 minutes. For real-time limits, the cloud service enforces exact counts.
Next Steps
- Billing & Plans — Upgrade your subscription
- Indexing Settings — Manage indexed content