widget/Chat Prompts

Chat Prompts

Suggested prompts help visitors get started with common questions and guide them toward high-value interactions.

What Are Prompts?

Prompts are clickable suggestions shown to visitors when they open the chat. They provide instant value by highlighting what your AI assistant can help with.

Chat prompts in action Suggested prompts guide users toward common questions

Prompt Configuration

Initial Prompts

Set the prompts shown when the chat first opens:

IntufindChatbot.configure({
  initialPrompts: [
    {
      text: "What's on sale today?",
      icon: "🔥"
    },
    {
      text: "Help me find a gift",
      icon: "🎁"
    },
    {
      text: "Track my order",
      icon: "📦"
    },
    {
      text: "Talk to a human",
      icon: "👤"
    }
  ]
});

Prompt Style

Control how prompts are displayed:

StyleDescription
'chips'Horizontal chips below the greeting
'footer'Prompts fixed at the bottom
'both'Show in both locations
IntufindChatbot.configure({
  promptStyle: 'chips'
});

Platform Configuration

WordPress

  1. Go to Intufind → Prompts in WordPress admin
  2. Create prompts with:
    • Text: The prompt message
    • Icon: Optional emoji or icon
    • Order: Display order (lower = first)
    • Active: Toggle visibility
  3. Click Save Changes

WordPress prompt management Manage prompts in WordPress admin

Shopify

  1. Go to Apps → Intufind → Prompts
  2. Add or edit prompts
  3. Drag to reorder
  4. Save changes

Shopify prompt management Manage prompts in Shopify admin

Dashboard

For API integrations, manage prompts in your Intufind Dashboard.

Dynamic Prompts

Prompts can be returned dynamically by the AI based on conversation context. After each response, the AI may suggest follow-up prompts relevant to the discussion.

These contextual prompts appear below the AI's response and help guide the conversation.

Best Practices

Be Specific

❌ "Ask me anything"
✅ "Find products under $50"

Lead with Value

❌ "Search our catalog"
✅ "What are your best sellers?"

Include Different Intent Types

Cover a variety of user needs:

  • Discovery: "Show me new arrivals"
  • Problem-solving: "Help me choose between..."
  • Support: "I have a question about my order"
  • Handoff: "Talk to a human"

Keep It Short

Prompts should be scannable. Aim for 3-6 words.

Match Your Audience

For professionals:

  • "How do I integrate the API?"
  • "View documentation"

For consumers:

  • "What's trending today?"
  • "Help me find a gift"

Prompt Examples by Industry

Fashion & Apparel

initialPrompts: [
  { text: "What's trending this season?", icon: "👗" },
  { text: "Find me a date night outfit", icon: "✨" },
  { text: "Size guide help", icon: "📏" },
  { text: "Show me sale items", icon: "🏷️" }
]

Electronics

initialPrompts: [
  { text: "Best laptop for students", icon: "💻" },
  { text: "Compare these products", icon: "⚖️" },
  { text: "Do you price match?", icon: "💰" },
  { text: "Warranty information", icon: "🛡️" }
]

Food & Beverage

initialPrompts: [
  { text: "What pairs well with steak?", icon: "🍷" },
  { text: "Do you ship frozen items?", icon: "❄️" },
  { text: "Gift basket ideas", icon: "🎁" },
  { text: "Subscription options", icon: "📦" }
]

SaaS / Software

initialPrompts: [
  { text: "How do I get started?", icon: "🚀" },
  { text: "Pricing questions", icon: "💳" },
  { text: "Talk to sales", icon: "👥" },
  { text: "Feature comparison", icon: "📊" }
]

Documentation Sites

initialPrompts: [
  { text: "Quick start guide", icon: "⚡" },
  { text: "API reference", icon: "📖" },
  { text: "Troubleshooting help", icon: "🔧" },
  { text: "What's new?", icon: "✨" }
]

Testing Prompts

After configuring prompts:

  1. Open your site in incognito/private mode
  2. Click the chat widget
  3. Verify prompts appear correctly
  4. Click each prompt to test responses
  5. Check mobile display

Prompt Analytics

Track which prompts perform best:

  1. Go to your Dashboard
  2. View Prompt Click Rates in analytics
  3. Identify top performers
  4. Optimize underperforming prompts

Styling Prompts

Customize prompt appearance with theme settings:

IntufindChatbot.setTheme({
  promptChip: {
    background: '#f6f7f8',
    textColor: '#202124',
    borderColor: '#dadce0',
    borderRadius: '16px',
    paddingX: '10px',
    paddingY: '6px',
    hover: {
      background: '#e8f0fe',
      textColor: '#202124',
      borderColor: '#1a73e8'
    }
  }
});

See Widget Styling for complete styling options.

Next Steps