Chatbot Settings
Configure how your AI chat assistant behaves and what content it displays.
Navigate to Intufind → Chatbot → Settings to access these settings.
Screenshot: wp-chatbot-settings.png
Behavior Settings
Enable Chat Widget
Default: On
Toggle the floating chat widget on your site. When disabled, the widget won't appear to visitors.
Widget Position
Options: Bottom Right, Bottom Left, Top Right, Top Left Default: Bottom Right
Where the chat trigger button appears on your site. Bottom Right is the most common and familiar position for users.
Product/Post Card Layout
Options: Carousel (Swipeable), Grid (Static) Default: Carousel
How product and post cards are displayed in chat responses:
- Carousel: Horizontal swiping, recommended for mobile
- Grid: Static layout showing all cards at once
Show Message Actions
Default: Off
When enabled, shows feedback buttons (thumbs up/down) and copy button on assistant messages. Useful for gathering user feedback on AI responses.
Show User Copy Button
Default: Off
When enabled, shows a copy button on user messages so visitors can copy their own questions.
Show Message Timestamps
Default: Off
When enabled, displays relative timestamps on messages (e.g., "2 minutes ago").
Post Display Options
These control what metadata appears on post/article cards in chat:
| Setting | Default | Description |
|---|---|---|
| Show Post Author | On | Display author name (e.g., "by John Smith") |
| Show Post Date | On | Display publication date |
| Show Post Category | On | Display category/tags |
Content Settings
Header Title
Default: "Hi there! 👋"
The main text shown in the chat widget header. Supports basic HTML: <strong>, <em>, <b>, <i>, <br>
Example: "Welcome to Acme Store!"
Header Subtitle
Default: Empty
Optional subtitle below the header title. Often used for response time expectations.
Example: "We typically reply in a few minutes"
Greeting
Default: "How can I help you today?"
The main greeting text shown when chat is empty (before the first message). This is what visitors see when they first open the chat.
Example: "Ask me anything about our products!"
Greeting Subtext
Default: Empty
Optional text shown below the greeting.
Example: "I can help you find products, check availability, and answer questions"
Greeting Icon
Default: Built-in chat icon
Optional custom icon/image shown in the empty state. Recommended size: 48x48px.
Upload via the Select Image button, or leave empty to use the default chat icon.
Site Context & Instructions
Site Description
Max length: 500 characters
A 1-2 sentence description of your website that helps the AI understand your business and provide more relevant responses.
Examples:
- "An online outdoor gear retailer specializing in camping and hiking equipment"
- "A specialty coffee roastery with brewing guides and educational content"
- "A SaaS platform providing project management tools for creative agencies"
Leave empty to let the AI auto-detect based on your content.
Custom Instructions
Max length: 5,000 characters
Add important facts, corrections, or business-specific knowledge that the AI should always reference.
Important: The AI assistant is already fully configured with comprehensive instructions. Only add information that's unique to your business.
Use cases:
- Correct hallucinations: "Our return policy is 60 days, not 30 days"
- Add missing facts: "Product X is now gluten-free (updated formulation)"
- Business policies: "We ship to Canada and Mexico only. No other international shipping."
- Hours & contact: "Customer service: M-F 9am-6pm EST. Email: support@example.com"
- Specific guidance: "When users ask about sizing, always mention our size chart link"
Formatting tips:
- Use
**bold**for emphasis - Use bullet points (
-) for lists - Use headings (
###) to organize sections
Screenshot: wp-chatbot-context.png
Next Steps
- Styling — Customize colors, fonts, and appearance
- Live Agent — Set up human handoff
- Prompts — Manage suggested prompts