wordpress/chatbot/WooCommerce Integration

WooCommerce Integration

Enhance your chat widget with WooCommerce-specific capabilities, including AI order lookups.

Navigate to Intufind → Chatbot → WooCommerce to configure.

Chatbot WooCommerce Settings Screenshot: wp-chatbot-woocommerce.png

AI Order Inquiries

Default: On (when WooCommerce is active)

When enabled, the AI can look up order information for logged-in customers.

What the AI Can Do

CapabilityDescription
Order status"Where is my order?"
Order details"What did I order?"
Tracking info"Do you have tracking for order #123?"
Order history"Show me my recent orders"
Item lookup"What was in my last order?"

How It Works

  1. Customer asks about their order
  2. AI identifies the customer (must be logged in)
  3. AI retrieves order information from WooCommerce
  4. AI responds with relevant details

Security

  • Only works for logged-in customers
  • Customers can only see their own orders
  • No payment details are exposed
  • Order lookup is server-side (credentials never exposed to frontend)

Impact on Live Agent Escalation

When AI Order Inquiries is enabled, the AI can answer most order-related questions automatically. This affects what should be escalated to live agents.

With AI Order Support Enabled

The AI handles informational queries, so escalation should focus on actions:

  • Refunds and cancellations
  • Address changes
  • Order modifications
  • Disputes and complaints
  • Sensitive situations

Without AI Order Support

The AI cannot access order data, so escalation includes information requests:

  • Order status inquiries
  • Tracking requests
  • Billing questions
  • Any order-specific questions

This is automatically reflected in the default escalation criteria on the Live Agent tab.

Product Cards in Chat

When the AI references products, it displays rich product cards with:

  • Product image
  • Product title
  • Price (including sale price)
  • Star rating (if available)
  • "View Product" link

Card appearance is controlled by Styling settings.

Troubleshooting

"AI Order Inquiries" not showing

This option only appears if:

  1. WooCommerce is installed and active
  2. Your Intufind license is valid

Order lookups not working

  1. Ensure the customer is logged in
  2. Verify WooCommerce is properly configured
  3. Check Intufind → Status for API errors

Wrong order information

  1. Clear WooCommerce transient caches
  2. Re-sync products in Intufind → Indexing
  3. Contact support if issue persists

Next Steps