wordpress/chatbot/Suggested Prompts

Suggested Prompts

Suggested prompts are clickable conversation starters shown to visitors when they open the chat. They guide users toward common questions and showcase what your AI assistant can help with.

Navigate to Intufind → Chatbot → Prompts to manage.

Chatbot Prompts Screenshot: wp-chatbot-prompts.png

Overview

Prompts appear in the chat widget's empty state (before the first message). When a visitor clicks a prompt, it automatically sends that message to start the conversation.

Benefits:

  • Reduce friction for first-time users
  • Highlight your AI's capabilities
  • Guide visitors toward valuable interactions
  • Improve engagement rates

Managing Prompts

Adding a Prompt

  1. Go to Intufind → Chatbot → Prompts
  2. Click Add Prompt
  3. Enter the prompt text
  4. Optionally set a display order
  5. Click Save

Editing a Prompt

  1. Find the prompt in the list
  2. Click Edit
  3. Modify the text
  4. Click Save

Deleting a Prompt

  1. Find the prompt in the list
  2. Click Delete
  3. Confirm the deletion

Reordering Prompts

Prompts are displayed in the order you specify. Lower numbers appear first.

Best Practices

Be Specific

❌ "Ask me anything" ✓ "What are your best-selling products?"

Lead with Value

❌ "Search our catalog" ✓ "Help me find a gift under $50"

Include Different Intent Types

Cover various user goals:

  • Discovery: "Show me new arrivals"
  • Problem-solving: "Help me choose between..."
  • Support: "I have a question about my order"

Keep It Short

Prompts should be scannable. Aim for 3-8 words.

Match Your Audience

  • For professionals: "How do I integrate the API?"
  • For consumers: "What's trending today?"

Prompt Examples by Industry

E-commerce

  • "What are your best sellers?"
  • "Help me find a gift under $50"
  • "Do you offer free shipping?"
  • "What's your return policy?"

SaaS / Software

  • "How do I get started?"
  • "What's included in the free plan?"
  • "Can I talk to sales?"
  • "Show me a demo"

Content / Publishing

  • "What's your most popular article?"
  • "Help me find posts about [topic]"
  • "What's new this week?"

Education

  • "What courses do you offer?"
  • "How do I enroll?"
  • "Is financial aid available?"

License Requirement

Prompt management requires a valid Intufind license. Prompts are stored in Intufind's cloud and synced across your installation.

If you see a "License Required" message:

  1. Go to Intufind → License
  2. Ensure your license is activated
  3. Return to the Prompts tab

Troubleshooting

Prompts not appearing in widget

  1. Verify prompts are saved (check the list)
  2. Clear any page caching
  3. Hard refresh the frontend (Ctrl+Shift+R)

"License Required" error

  1. Check license status in Intufind → License
  2. Re-enter license key if needed
  3. Contact support if license is valid but error persists

Prompts out of order

  1. Check the display order values
  2. Lower numbers appear first
  3. Re-save prompts if needed

Next Steps